FAQ

How can I place an order?

You can start by clicking on the order tab and selecting the items you'd like. Once you submit your order, it will be confirmed via email and an invoice will follow. All invoices must be paid in full before any orders are started. All items are made to order and are processed in the order in which payments are received.
What's your processing time?

The current processing time is 10 Business Days. It also depends on the complexity of your order, the processing time could be shorter. For bulk and wholesale orders, the current processing time is 3 weeks.
Where are you located?

We are located in New Orleans, LA. We also work from home.
What type of files do I need for custom apparel?

We accept PNG files. This file has no background color. If you have a JPEG file, we can convert it to a PNG file for a fee. This fee will be added to your order.
Who provides the apparel?

We offer a variety of items for you to choose from for your custom apparel. You have the option to provide your own items, but it has to be approved first.
What's your policy on BYOS (bring your own shirt)?

Yes, you can bring your own shirt, but it has to be approved first. I can't guarantee quality or that it will last as long as the shirts I provide because it has not been tested.
When will my order ship?

Our Processing Time is 7-10 Business Days, which does not include weekends and holidays. All of our items are custom made and we take pride in offering quality embroidery. Processing time is the time it takes from when you place the order to when your order is shipped out of our facility. It does not include shipping time. We always aim to ship out and have orders ready for pick-up as soon as possible.
When can I pick-up my item?

The processing time for local pick-up is the same for items that are being shipped, which is 7-10 Business Days. You will receive an email/text message letting you know that your items are ready for pick-up with the location address. Pick-Up Hours: 5:30-7:00pm
Can I cancel my order?

Yes, you can cancel your order. You have until 24 hours after you place your order to cancel. If there is a mistake on our end, we will be glad to fix it for you! If we have made a mistake, please contact us ASAP via email with a picture of your issue. Your item will only be remade if you have contacted us within 30 days of receiving your item. This doesn't include normal wear and tear.
What is your return/exchange policy?

Because all of our items are made to order and custom, there are no returns or exchanges on our items. This includes products that are not monogrammed.
What if I ordered the wrong size?

We cannot accept an exchange and/or return if you ordered the wrong size, chose the wrong thread, or shirt color.
Is there a separate fee for digitizing a logo for hats?

Yes, hat files have to be digitized differently than files that will be used on a shirt. Logos for shirts are at least 3". Hat files are between 1"- 2.5". We cannot simply shrink the file to fit, this will compromise the file causing it to stitch out badly.
What is digitizing?

Digitizing is the process of turning an image into a stitch file so any embroidery machine can read it.
Do I have to pay a digitizing fee for each logo?

Yes, there is a fee for each logo to be digitized.